Regardless of your position within your organisation, when confronted by any of these situations or symptoms, you have a choice. Do you react – possibly based on an emotional urge or instinct or alternatively, do you respond in a more rational and considered fashion based on your experiential awareness and wisdom? Do you do what you want to do or what is needed for the good of your customers and your organisation?
All of these symptoms have one factor in common – they are latent indicators of other underlying root-causes. It is easy to blame someone, anyone. However, in our experience these issues often find their origins in undesirable cultural and systemic norms.
Perhaps you don’t know where to start, you don’t have the time or you don’t have the in-house expertise.
To discuss your issues of concern and how a Continuous Improvement approach would help you, do please contact us.